Leadership learning: Listening to understand
This content was originally developed by Alex Kollo for www.workplacestrategiesformentalhealth.com with contributions from Mary Ann Baynton and the Workplace Strategies for Mental Health Team.
Listening is an important communication skill that becomes even more critical when tensions are running high or when someone is emotionally distressed.
Try this 10-minute micro-learning module to learn an approach that can help you diffuse tensions that may come up at work and in your personal life.
This interactive microlearning module will help you learn:
Practical applications including skills and strategies to be an empathetic listener
The power of silence
Effective ways to manage nonverbal communication
How to understand others' perspectives
Learn more at Listen to understand or Listening to understand for leaders.
Try this 10-minute interactive experience
An accessible version is also available.
Use this PDF as a reminder of the listening to understand concepts.
If you need any help as you try to implement this, be in touch at alex@alexkollo.com ♡
