Listening is an important communication skill that becomes even more critical when tensions are running high or when someone is emotionally distressed.

Try this 10-minute micro-learning module to learn an approach that can help you diffuse tensions that may come up at work and in your personal life.

Trust is hard to gain and easy to lose — and, some studies suggest that being a trustworthy leader is the most important factor for gaining the loyalty of your team, influencing team outcomes, and navigating change and uncertainty.

As a leader, start by understanding which behaviours build trust so you can bring intentionality to earning and maintaining trust — and regaining trust when its’ been lost.

Many of us will experience feelings that we aren’t as competent or intelligent as people think we are, and these feelings can prevent us from trying new things, and impact our self-esteem, personal and professional relationships, as well as put our mental health at risk. Learn the signs you may have imposter syndrome, and what research tells us can help you break the cycle of self-doubt.